Table of contents
Using the Holiganbets platform requires sharing some personal information — that's normal. But you have every right to know where that information goes and how it's used. We believe transparency is the foundation of trust.
This Privacy Policy is built in accordance with international GDPR standards. Holiganbets never sells your data and does not share it with any third party without your consent.
Holiganbets collects three types of information — what you provide directly, data generated through your transactions, and information collected automatically through technology.
Information you provide directly
- Full name and date of birth (for age verification)
- Mobile number and email address
- Current address (required for KYC verification)
- Payment account details (bKash, Nagad, Rocket numbers)
- A copy of your identity document (NID or passport — for KYC verification)
Automatically collected information
- Approximate geographic location (derived from IP address)
- Device type, operating system, and browser
- Login times, game session logs, and betting history
- Data on which pages you visited and how long you spent on each
| Type of information | Source | Requirements |
|---|---|---|
| Name & Date of Birth | Registration Form | Mandatory |
| Mobile Number | Registration Form | Mandatory |
| Payment Information | Deposit/Withdrawal | Mandatory |
| NID/Passport | KYC Upload | Where applicable |
| Device & IP Information | Automatic | Automatic |
| Game Session Logs | Platform System | Automatic |
Holiganbets does not collect any data without a reason. Every piece of information has a specific and legitimate purpose.
- Account management: For login, security, and personalization purposes.
- Payment processing: Payment verification for deposits and withdrawals.
- KYC and age verification: Identity verification in compliance with legal obligations.
- Fraud Prevention: To prevent account hacking and money laundering.
- Customer Support: For troubleshooting and customer support purposes.
- Responsible gaming: To detect unusual betting patterns and provide timely assistance.
- Promotions: To send you relevant offers based on your preferences (you can opt out at any time).
Holiganbets never sells your data. However, in limited circumstances, information may be shared with trusted partners — solely for the purpose of delivering our services.
- Payment provider: bKash, Nagad, Rocket, and other payment gateways — used solely for transaction verification.
- Game provider: Evolution, Pragmatic Play, and others — minimum data shared solely for game operation.
- KYC verification service: Authorized agencies for identity verification.
- Law enforcement: Only when required by a legal order — never at our own discretion.
Holiganbets uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
| Cookie Type | Purpose | Duration | Can be turned off |
|---|---|---|---|
| Login session, security | Upon session end | No (site will not function) | |
| Traffic measurement and improvement | 1 Year | Yes | |
| Language and theme settings | 6 Months | Yes |
You can disable cookies from your browser settings, but disabling essential cookies may prevent login from working properly.
Holiganbets does not retain any data beyond what is necessary. However, certain information must be kept for a defined period as required under international gaming licence regulations.
- While your account is active: Profile information, game logs, and payment records.
- 5 years after account closure: Transaction records (required under financial legal obligations).
- 3 years after account closure: KYC documents.
- 90 days: Customer support chat logs.
- 30 days: Login and activity logs (for security monitoring).
Holiganbets operates under a GDPR-compliant privacy policy, which means you have specific rights over your personal data.
Holiganbets protects your data using the highest industry-standard security technology.
Security level
- All data transmissions are encrypted using TLS 1.3 protocol.
- Sensitive data stored on our servers is protected with AES-256 encryption.
- Option to enable two-factor authentication (2FA).
- Automatic account lock upon detection of unusual login activity.
- Regular third-party security audits.
Holiganbets is strictly prohibited for anyone under 18 years of age. We do not collect data from minors, and any such data found in our systems is deleted immediately.
- Date of birth is verified at registration.
- Accounts with questionable age verification will be suspended until KYC is completed.
- Parents are advised to use parental controls on their devices.
Holiganbets may update this Privacy Policy when necessary. You will be notified at your registered email address and via an on-site notice before any significant changes take effect.
- For major changes, we provide at least 30 days' notice in advance.
- The "Last Updated" date at the top of this page is always kept current.
- Continued use of the service after any changes constitutes your acceptance of the updated policy.
For any privacy-related questions, requests, or complaints, please reach out through the following:
- Email: support@holiganbets.app (Subject: Privacy Enquiry)
- Live Chat: Available 24/7, in Bengali
- Response time: typically within 24–48 hours
Why Your Data Is Safe with Holiganbets
Frequently Asked Questions
Your data is secure — play with complete peace of mind
Your privacy is protected at Holiganbets. If you're not a member yet, join us for a safe, transparent, and enjoyable gaming experience.